I cant understand how we as consumer in this country still suffer, i have visited the Darwaza Printing Press at Shuwaikh for some printing needs that i will show in a later post, but the problem is that as much as there are many printing presses around, they never care about customer service. Why cant they have a website, where we as customers do not have to go the crowded Shuwaikh area. Upload your image, submit your requirements, get a call from the printing press rep, and then in two days you get your order delivered. When i went to the printing press i had to go around the whole place just to explain to the designers there what i need, then after a couple of day, i still went around to pick my order. At that time i can see all Darwazah orders and what these customers have requested for there upcoming marketing events. What happened to privacy and timing to introduce a product in the market. The printing press cares nothing about such important factors, they only thing i guess in the managers head is that money is coming in. One day when international investors can own business in Kuwait, things will change fast and the one that cannot cope with change will surly suffer. The more the competition the better, i honestly cant wait for a third telecommunication company to start operation in Kuwait, just to crush the big player that have milked the Kuwaiti consumer for years till they woke up and become a professional company.

This entry was posted on Wednesday, October 3rd, 2007 at 2:26 am and is filed under Marketing & Media, Point of View. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.