io81

The last time i visited Mais el Ghanim was before they made their new store next to the Saudi embassy, so i was looking forward to eat their when a friend proposed it for a dinner outing. I was always amazed with the capacity of tables it presented from the windows facing the gulf road, i have passed Mais el Ghanim several times and thought it surly needs a large kitchen/operations to handle such volume. In Lebanon i have visited similar restaurants that had a huge capacity and that the emolyees use tobrag about the restaurants by meters squared saying ” ee ma63am 800m2 ow bekafi 150 shakhis” :p. So i got the same attitude in Kuwait, and yes it was huge compared to Kuwaiti restaurants anyways that’s not what my post is about; its about the hand held devices that the waiters where using to take the orders. A smart decision maker who made such an idea take effect. Speed to him was a main concern, which many business owners in Kuwait do not understand. You got to service your customers Fast!! you have to think of every way to cut down on redundant or iterative time. I guess the decision maker of the hand held devices calculated how many minutes the waiter wastes by going to the kitchen and giving the chef the paper, then the chef needs to read the paper and pass it on to the sue chef the the paper falls in the soup:P laa qawiya masakht’ha. Yes i may sound ridiculous to non business lean people but that’s the way you calculate cost of certain services, you go in detail of the detail. Again remember now the waiter is using an electronic devise, where human error is minimised by taking the order in an electrical form, then submitting the order in less than a second to the kitchen, now the extra time the waiter has on his hands can be utilized to waiter other tables and service other tables. The whole idea behind a dinne-in restaurant is to utilize their tables at peak times; lunch and dinner. Meaning the more you lounge at the restaurant the more they loose othercustomers waiting for a table. Again a smart move by an unpredictable place: Mais el Ghanim.

PS Wagamama intoduced such a technology in the food sector.

This entry was posted on Tuesday, January 27th, 2009 at 10:07 pm and is filed under Health & Food Related Issues, New Concepts & Idea's. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.